Core Elements

Four Core Elements for Transforming Crisis Services

High-tech Statewide Crisis Call Centers

These programs use technology for real-time coordination across a system of care and leverage big data for performance improvement and accountability across systems. At the same time, they provide high-touch support to individuals and families in crisis that adheres to National Suicide Prevention Lifeline (NSPL) standards.

Centrally Deployed Mobile Crisis on a 24/7 Basis

Mobile crisis offers outreach and support where people in crisis are. Programs should include contractually required response times and medical backup.

Residential Crisis Stabilization Programs

These programs offer short-term “sub-acute” care for individuals who need support and observation, but not ED holds or medical inpatient stay, at lower costs and without the overhead of hospital-based acute care.

Essential Crisis Care Principles and Practices

These must include a recovery orientation, trauma-informed care, significant use of peer staff, a commitment to Zero Suicide/Suicide Safer Care, strong commitments to safety for consumers and staff, and collaboration with law enforcement.